AI-powered insurance automation delivering fast, fair, accurate and explainable claims and underwriting decisions.

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2018Company Site LinkedIn

Location

United States

Posted

15 days ago

Salary

Not specified

English

Job Description

• Own the relationship with Sprout Customers post-sale • End to end project delivery for enterprise customer engagements in North America • Act as the single point of contact for customer stakeholders • Develop and execute Success Plans • Drive adoption, change management and ROI realisation • Manage risks and escalations proactively • Ensuring positive NPS score with your customers • Identify expansion and up-sell opportunities • Create and localise processes • Create customer-facing collateral, onboarding templates, and training documentation. • Be an active voice of the customer

Job Requirements

A proven track record of successfully delivering complex software projects
Experience serving enterprise customers
Strong commercial awareness
Excellent stakeholder management and executive presence
Hands-on project management skills
Confident communication
Ability to work independently in an emerging-market
Nice to Haves:
Experience working as a Business Analyst or in a Technical role.
Knowledge and understanding of the Insurance sector, and the key pain points experienced by Claims teams.
Experience building AI products
Track record of building processes and localising global playbooks for a region.
Some people-management experience or experience mentoring junior EMs / implementation consultants.