• Design, develop, and maintain engaging eLearning courses and training materials within the Learning Management System (LMS). • Create and update product documentation, user guides, job aids, assessments, and instructional content. • Build and maintain high-quality knowledge base articles to support internal teams and self-service initiatives. • Collaborate closely with Client Services on self-service and online support strategy, including the Client Portal, Knowledge Base, Q&A, and Chatbot. • Stay ahead of product updates and ensure learning and knowledge content remains current with release schedules. • Assist with video creation and editing for product demonstrations, training sessions, and instructional content. • Manage content development projects from planning through delivery, working with subject matter experts and external partners as needed. • Advocate for and contribute to strong knowledge management processes and best practices. • Communicate effectively with cross-functional teams, leadership, and stakeholders in a professional and collaborative manner. • Ensure all work aligns with company policies, procedures, and quality standards.