• Serve as the primary point of contact for brand and marketing teams for all platform-related needs, questions, and requests • Develop a deep understanding of each brand’s nuances, show objectives, timelines, and marketing strategies to accurately capture platform requirements • Gather, document, and prioritize brand and show-specific requirements across platforms, including: Marketing automation, Event registration platforms, Event mobile applications, Billing and show setup platforms • Translate brand requirements into clear, actionable inputs for Platform Managers and delivery teams • Identify and manage dependencies, sequencing, and impacts across multiple platforms to ensure coordinated and timely execution • Partner closely with Platform Managers to review requirements, confirm feasibility, align on approach, and support successful implementation • Manage timelines, milestones, and deliverables across multiple brands and shows, ensuring commitments are met • Validate that implemented solutions align with documented brand requirements and business objectives prior to launch • Proactively surface risks, gaps, or misalignment and work with Platform Managers and stakeholders to drive resolution • Facilitate ongoing communication between brand teams and platform teams to ensure transparency and shared understanding • Leverage AI-enabled tools (e.g., for requirements summarization, documentation, workflow efficiency, or insights) to improve speed, accuracy, and consistency of processes • Provide structured feedback and insights to Platform Managers to inform playbooks, training materials, and repeatable workflows • Identify recurring brand needs and process inefficiencies and recommend improvements to streamline cross-platform delivery.