Public Sector Engagement Manager

ManagerManagerFull TimeRemoteTeam 1-10H1B No SponsorCompany Site LinkedIn

Location

District of Columbia + 1 more

Posted

18 days ago

Salary

$178K - $223K / year

5 yrs expEnglish

Job Description

• Manage customer relationships from senior executives to technical end users, ensuring alignment and mission impact • Lead onboarding and implementation, overseeing operational success and ensuring projects deliver against objectives • Drive cross-functional collaboration with internal teams to deliver cutting-edge AI/ML solutions and resolve technical issues • Identify risks and preempt challenges, maintaining long-term customer satisfaction and contract health • Develop scalable frameworks that make customer success repeatable across the organization • Partner with client teams to understand operational and technical pain points, advocating for improvements with internal engineering resources • Engage directly with customer technical teams, providing hands-on support for AI/ML deployment, troubleshooting, and user adoption

Job Requirements

Active Top Secret security clearance
Minimum 5 years of professional experience, including customer-facing roles in technical program management, government services, or professional engagement management
Solid understanding of machine learning operations (MLOps) and strong aptitude to master generative AI workflows
Demonstrated success managing multi-stakeholder relationships and complex technical programs
Proven track record of analytics-driven problem solving and structured project execution
Excellent written and verbal communication skills
Collaborative, cross-functional work style with strong initiative and follow-through
Willingness to travel up to 25%