• Respond to customer inquiries primarily via live chat, with support via email and internal channels • Maintain fast, accurate, and empathetic communication aligned with response-time expectations • Triage customer issues and gather relevant context before escalation • Clearly document issues and customer interactions for follow-up or escalation • Manage multiple conversations simultaneously while maintaining quality and professionalism • Partner with Technical Support and Customer Success to ensure smooth handoffs • Contribute to a positive support culture focused on ownership, accountability, and teamwork