• Define and communicate a clear multi-year vision for the Candidate and Client experiences aligned with company strategy and business outcomes • Drive improvements to Candidate and Client experience gaps focusing on quality, workflow adoption, and self-serve experiences • Define and build AI driven experiences across Candidate and Client portals • Partner with Sales and Account Management to ensure enterprise customer needs and expansion drivers are reflected in strategy and execution • Partner deeply with Customer Support and Operations to improve resolution paths and eliminate preventable customer contact drivers • Establish a culture of hypothesis-driven discovery and experimentation, using quantitative and qualitative insights to prioritize • Define success metrics, instrumentation, and reporting for key journeys and initiatives; continuously learn and iterate from results • Ensure product delivery is predictable, measurable, and aligned to clear outcomes; raise execution standards across pods through strong product operating rhythms • Lead and develop Product Owners strengthening discovery, roadmap planning, customer empathy, and execution rigor