Keeper Security, Inc.

Manage, protect and monitor all your organization's passwords, secrets and remote connections with zero-trust security

Bilingual, Portuguese B2B Customer Support Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000Since 2011Company SiteLinkedIn

Location

United States

Posted

13 days ago

Salary

Not specified

Bachelor Degree1 yr expPortugueseEnglish

Job Description

• Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns • Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies • Know when to escalate more in-depth issues to the Tier 2 team • Provide excellent B2B customer service and top notch support • Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Job Requirements

  • 1+ years of experience in a technical support role
  • Experience with Google Docs and MS-office tools
  • Excellent communication and presentation skills, both written and verbal
  • Ability to work independently and as part of a team in a fast-paced, high-growth environment
  • Proven history of maintaining a high level of professionalism with customers
  • Fluent in Portuguese and English in both written and verbal skills.

Benefits

  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
  • Above market annual bonuses

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