Labcorp

In Pursuit of Answers

Bilingual Customer Service Support Representative – English/Spanish

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 1969H1B SponsorCompany SiteLinkedIn

Location

North Carolina

Posted

19 days ago

Salary

$17 - $21 / hour

High School1 yr expEnglishSpanish

Job Description

• Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers. • 85% of calls will be assisting Spanish speaking customers. • Initiate payment plans for patients for outstanding balances. • Routinely utilize multiple resources to resolve patient inquiries while on the phone • Maintain performance goals • Ability to become proficient with processes after completing a structured training program.

Job Requirements

  • High School Diploma or equivalent
  • One year of work experience
  • Bilingual, fluent in Spanish/English
  • Call center work experience
  • Work experience in medical billing, customer service, insurance claims, and explanation of benefits (EOB)

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • STD/LTD
  • 401(k)
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan

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