• Own the post-sale relationship with clients: onboarding, training, and ongoing support. • Be the primary point of contact for customer questions, issues, and feedback. • Monitor product usage and proactively identify opportunities to drive adoption and engagement. • Collaborate with product and engineering to relay customer insights and advocate for client needs. • Help build and refine customer success processes, playbooks, and documentation as we scale. • Support renewals and identify expansion opportunities within existing accounts. • Contribute to building a customer-centric culture across the company.