• Maximize the effectiveness and productivity of sales and service employees through differentiated sales and service employee technology platforms • Work with Directors, Senior Specialists, and other partners to define and guide the evolution of sales and service platforms • Deliver on a wide range of workstreams involving sales and service platforms to optimize performance of US Banking distribution channels • Lead or participate in business initiatives of varying sizes and complexities • Assist in development and implementation of strategy for sales and service platforms • Ensure effective integration of platform change efforts with distribution strategy • Conduct independent analysis and assessment to resolve strategic issues