• Responsible for implementing, analyzing, and continuously improving the business system in area of responsibility to support evolving business processes and growth. • Own security and access control, including role design and permissioning; support periodic reviews and audit readiness. • Own day-to-day IT operations and end-user support for a remote company, serving as the primary escalation point for complex issues. • Manage identity, device, and SaaS systems across macOS, Windows, and cloud tools, including access control, provisioning, and license optimization. • Supports the creation and maintenance of SOPs, FAQs, user training, and other technical documentation to support deliverable requirements, internal team needs, and to share with end users to support self-resolution. • Familiarity with standard IT concepts, practices, and procedures, to include ITIL and ISO best practices.