• Provide a world class product and service experience for Marchex internal stakeholders using excellent interpersonal, communication, and problem-solving skills. • The Product Support Engineer must bring a strong sense of urgency to managing requests from our internal customers. • They are comfortable making independent decisions to provide customer solutions and exercise sound judgment to resolve issues. • Marchex Product Support Engineers strive for excellence in their work product and maintain a high willingness to learn. • The Product Support Engineer provides support to the business owners of our most strategic clients and prospects. • This position has a unique role in ensuring our Engineering resources are only engaged in support activities when their specific skill set is required. • They are the connection point between customer-facing (Tier 1) and product/engineering teams (Tier 3).