Automate your post check out operations
LATAM/Americas L2 Technical Support Engineer
Location
United States
Posted
17 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This position involves post-sales support work, taking ownership of the customer’s requirements and problems from start to finish to ensure that customers’ issues are handled in a timely and satisfactory manner.
- Help customers and partners overcome technical challenges
- Provide hands-on troubleshooting, debugging, feature explanation, and best practice guidance to the broader Technical Support team
- AI fluency: Use AI tooling for work or personal use, or willingness to learn
Qualifications
- Empathetic and able to understand customer perspectives
- Enjoy solving complex problems and finding solutions
- Ability to adapt quickly to new and varied situations
- Excellent written communication skills in English
- Solid time management skills, able to balance multiple projects
- Experience within the ecommerce space (e.g., Shopify, BigCommerce, WooCommerce)
- Familiarity with B2B sales platforms, point-of-sale systems, and ERPs
Requirements
- English language proficiency: native or fluent
- 2+ years of SaaS troubleshooting experience in a Technical Support capacity as Tier 2 customer support, with one year as a Software Test Engineer
- Understanding of APIs and integration technologies
- Proficient in analyzing log files and debugging concepts using tools like Datadog and Postman
- Ability to troubleshoot and triage complex, code-related technical issues
- Basic experience in troubleshooting performance and network-related issues
- Soft skills to interact with customers over phone, email, and Zoom
Preferred Qualifications
- Bachelor of Science degree in Engineering or technical field desirable
- Experience using Shopify or another ecommerce platform and/or automation tools like Zapier, Workato, Boomi, IFTTT
- Experience creating technical articles
- Experience using GitHub to host code samples
Benefits
- Competitive salary
- Great healthcare, dental, and vision coverage
- Retirement plan
- Pick your own equipment (Apple laptop + monitor combo)
- Unlimited vacation policy with a requirement to take at least 2 weeks off each year
Company Description
Pipe17 is a venture-funded software company headquartered in Seattle, WA with a significant presence in the San Francisco Bay Area.
- Provides an AI-native OrderOps platform for effortless commerce operations
- Connects sales channels, marketplaces, ERPs, WMS, and trading partners through one integration
- Automates order and inventory flows, delivering real-time visibility
- Backed by GLP Capital Partners, a leading investor in ecommerce logistics
Job Requirements
- Empathetic and able to understand customer perspectives
- Enjoy solving complex problems and finding solutions
- Ability to adapt quickly to new and varied situations
- Excellent written communication skills in English
- Solid time management skills, able to balance multiple projects
- Experience within the ecommerce space (e.g., Shopify, BigCommerce, WooCommerce)
- Familiarity with B2B sales platforms, point-of-sale systems, and ERPs
- English language proficiency: native or fluent
- 2+ years of SaaS troubleshooting experience in a Technical Support capacity as Tier 2 customer support, with one year as a Software Test Engineer
- Understanding of APIs and integration technologies
- Proficient in analyzing log files and debugging concepts using tools like Datadog and Postman
- Ability to troubleshoot and triage complex, code-related technical issues
- Basic experience in troubleshooting performance and network-related issues
- Soft skills to interact with customers over phone, email, and Zoom
- Preferred Qualifications
- Bachelor of Science degree in Engineering or technical field desirable
- Experience using Shopify or another ecommerce platform and/or automation tools like Zapier, Workato, Boomi, IFTTT
- Experience creating technical articles
- Experience using GitHub to host code samples
Benefits
- Competitive salary
- Great healthcare, dental, and vision coverage
- Retirement plan
- Pick your own equipment (Apple laptop + monitor combo)
- Unlimited vacation policy with a requirement to take at least 2 weeks off each year
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