Bringing our heart to every moment of your health.

Senior Service Advocate - OPS

OperationsOperationsFull TimeRemoteTeam 10,001+Since 1963H1B No SponsorCompany Site LinkedIn

Location

Pennsylvania

Posted

19 days ago

Salary

$18 - $38 / hour

Bachelor Degree2 yrs expSpanishEnglish

Job Description

• Responsible for telephonic outreach to eligible members to help them make improved decisions about their healthcare • Demonstrate critical thinking and judgment to facilitate positive health care outcomes for members • Provide care coordination, support, and education for members through the use of care management tools and resources

Job Requirements

2 years of experience in customer service, retail or inside sales, or health coaching
Data entry and documentation experience within member records is strongly preferred
Familiarity with basic medical terminology, health care, and the concepts of care management strongly preferred
Call center experience preferred
Demonstrated organizational skills, including effective verbal and written communications skills required
Exhibits strong desire and commitment to serving others
Proficiency in Microsoft Word and Outlook
Bilingual (Spanish)
Bachelor's Degree preferred

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access