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Medical Answering Service Call Center Manager

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteTeam 5,001-10,000Since 1969H1B SponsorCompany Site LinkedIn

Location

Florida + 4 more

Posted

13 days ago

Salary

Not specified

Associate Degree2 yrs expEnglish

Job Description

• Provide day-to-day leadership and operational oversight for Team Leads. • Ensure effective workflow distribution and performance reporting. • Monitor performance metrics and conduct regular KPI reviews for Team Leads. • Train, coach, motivate, and develop Team Leads to drive performance, engagement, and accountability. • Conduct 90-day and annual performance reviews for Team Leads. • Partner with IT to identify, test, and implement system enhancements. • Respond to client and Team Lead inquiries related to processes and workflows.

Job Requirements

Associate’s Degree in Business Administration or a related field (or equivalent experience).
Minimum of 2–5 years of experience in a healthcare-related or contact center environment.
Prior leadership or supervisory experience preferred.
Strong written, verbal, and interpersonal communication skills.
Ability to collaborate effectively with cross-functional teams.
Proven time management skills with the ability to prioritize multiple tasks in a dynamic environment.
Highly organized with strong attention to detail and follow-through.
Demonstrated ability to coach, motivate, and develop leaders.
Team-oriented mindset with a commitment to service excellence.