• Provide assistance to our clients through phone calls and emails. • Responsible for answering their queries efficiently and in a timely manner. • Provide all the necessary information to the clients while adhering to our company policy and procedures. • Troubleshoot any issues faced by the clients faster. • Maintain cordial relationships with customers. • Maintain database by updating customer information on daily basis. • Explain new features to the customers and answer their questions. • Write communication scripts for inbound calls. • Keep the team informed about customer calls and demos on a regular basis.