• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs • Facilitate visibility into company’s product roadmap to help educate and engage customers • Assist with over-the-shoulder configuration help on features and flows • Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance • Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer • Provide customers with ad-hoc training to help build the skills in the 'most needed' areas • Engage in the escalation and priority of support tickets created by clients in the program as needed • Provide product demonstrations of Ping technologies • Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved • Provide feedback to Product Management for future products or enhancements based on trends and requirements • Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products • Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty