• Communicate with customers via phone, email and chat to provide support and build lasting relationships • Handle customer-related administrative duties: data entry and reporting, assisting with programming and scheduling • Nurture the community of the NORY families through your creative initiatives beyond regular communications such as newsletters • Assist with special projects, such as partnership development, family events, enrollment boost, and customer-related process improvements • Hire, train, and manage an additional team member to delegate the responsibilities above.