• Review, research, and process routine retirement plan transactions • Process enrollments, contributions, distributions, and corrections accurately • Monitor and manage incoming work queues to ensure timely completion • Maintain strict confidentiality of participant and plan sponsor data • Provide routine technical retirement plan information to internal and external stakeholders • Escalate issues to senior team members or management as appropriate • Support departmental and enterprise initiatives and contribute to continuous process improvement • Ensure compliance with all state and federal regulations and company policies