• Collaborate with specialist teams to develop and execute the company's technology, security, and AI strategy, including technology roadmap development and continuous improvement initiatives. • Oversee all IT operations including Helpdesk/Service Desk, Systems Operations, Infrastructure/Network Operations, and End-user Computing/Device Management. • Lead incident, problem, and change management processes, ensuring timely resolution of issues and minimal business disruption. • Provide hands-on involvement in complex technical issues, system troubleshooting, and architecture decisions while mentoring team members. • Coordinate deployment of IT projects including hardware, software, AI/ML solutions, and services in partnership with specialist teams. • Partner with specialist teams to evaluate and integrate AI, machine learning, and automation technologies while maintaining adherence to governance frameworks and security practices; ensuring ethical, compliant use across the organization. • Lead cross-functional security vulnerability management initiatives. • Participate in and provide compliance audit responses for SOC2, CMMC, and other requirements as defined by GuidePoint's Corporate Information Security Department. • Develop and maintain business continuity plans, disaster recovery strategies, and IT asset/license management programs. • Participate in vendor selection, negotiation, and management for outsourced services, applications, and platforms. • Establish and monitor SLAs and KPIs, providing regular executive reporting on operational metrics and performance. • Manage IT operations budget, cost optimization, capacity planning, and risk mitigation strategies. • Ensure comprehensive documentation of all IT procedures, processes, policies, and AI use cases. • Supervise recruitment, development, and retention of IT operations teams while aligning with personnel policies. • Other duties as assigned