• Own and manage a portfolio of consulting clients, ensuring delivery aligns with contracted cadence, scope, and outcomes. • Lead complex virtual and on-site consulting engagements with dealership executive leadership and department managers. • Diagnose operational, financial, and system utilization gaps across Sales, F&I, Accounting, Parts, Service, and Warranty. • Develop and execute tailored improvement roadmaps aligned to dealership objectives and CDK best practices. • Monitor, analyze, and publish KPIs demonstrating business impact and progress. • Act as a client advocate within CDK, coordinating with Product, Support, Sales, and Consulting leadership as needed. • Train, coach, and mentor Business Process Consultants.