May Mobility

Transforming cities through autonomous technology to create a safer, greener, more accessible world.

Field Operations Training Manager

Learning and DevelopmentLearning and DevelopmentFull TimeRemoteTeam 51-200Since 2017H1B SponsorCompany SiteLinkedIn

Location

Michigan

Posted

17 days ago

Salary

$78K - $112K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Manage, coach, and support a team of Advanced Autonomous Vehicle Operators across multiple site locations, ensuring they adhere to the highest standards of safety and professionalism. • Support onsite operations management personnel to ensure operators are maximizing autonomous capabilities while maintaining strict safety protocols. • Review and audit operator reports regarding vehicle behavior, software errors, and disengagements to ensure feedback is clear, effective, and actionable for engineering teams. • Foster a diverse and inclusive team environment, resolving conflicts and championing career development for direct reports. • Apply Adult Learning Principles to design, implement, and update training programs. • Develop and maintain a library of training reference materials, Standard Operating Procedures (SOPs), and job aids that are accessible and up-to-date. • Mentor Advanced Operators on how to effectively train and develop peers, establishing a scalable peer-mentorship program. • Administer the Learning Management System (LMS) to assign courses, track completion rates, and manage certifications. • Analyze training performance metrics to identify knowledge gaps and areas for operational improvement. • Collaborate with the Senior Training Manager to evolve the scope of the training program as the technology and fleet size grow.

Job Requirements

  • 3+ years of experience in Training Management, Learning & Development, or Operations Management.
  • Demonstrated application of Adult Learning Theory (e.g., ADDIE, Kirkpatrick Model) in a professional setting.
  • Hands-on experience administering an online LMS (e.g., Docebo, Canvas, TalentLMS) and proficiency in creating digital training materials.
  • A clean driving record and a strong understanding of safety culture/protocol compliance.
  • Strong emotional intelligence, conflict resolution skills, and the ability to give and receive constructive feedback.

Benefits

  • Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate.
  • Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
  • Rich retirement benefits, including an immediately vested employer safe harbor match.
  • Generous paid parental leave as well as a phased return to work.
  • Flexible vacation policy in addition to paid company holidays.
  • Total Wellness Program providing numerous resources for overall wellbeing

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