• Own servicing and collections analytics across all investor portfolios, including delinquency, roll rates, cure behavior, loss mitigation performance, recoveries, and long-term credit outcomes. • Confidently engage directly with investors to discuss performance of purchased portfolios, answer questions, and provide clear, data-backed explanations. • Translate complex analytical findings into concise, compelling narratives tailored to executives, investors, and operational leaders. • Provide senior leadership and direction over existing servicing and collections analytics functions, including KPIs, scorecards, dialer performance, agent productivity, and operational effectiveness. • Partner closely with Capital Markets, Treasury, Risk, Product, Business Intelligence, and Operations to align data definitions & assumptions. • Provides leadership and strategic oversight to servicing and collections analytics teams.