• Drive partnership success outcomes across the existing accounts, including increased retention, engagement, satisfaction, and long-term value realization. • Lead the execution of partnership success strategies in alignment with Teachstone’s organizational goals, ensuring consistent, high-quality partner engagement and outcomes. • Work alongside Partnership Success leadership to define, track, and regularly report on partnership success metrics, including client health, contract utilization, engagement indicators, and individual and team performance. • Monitor partnership health trends, proactively identify risks and opportunities, and implement mitigation strategies to support long-term partner success. • Support, coach, and develop Partnership Success Managers to strengthen consultative skills, strategic thinking, product knowledge, and data-informed decision making. • Engage directly with strategic partners and escalated or complex accounts as needed, coordinating cross-functional resources to ensure timely resolution and positive outcomes. • Oversee Partnership Success involvement in onboarding, implementation, and lifecycle processes to ensure a seamless and consistent partner experience. • Partner closely with Sales and cross-functional leaders (including Client Strategy, Policy, R&E, Marketing, Product, Services, Finance, etc.) to align on partner needs, share feedback, and coordinate solutions. • Serve as a senior internal advocate for partners by synthesizing partner insights to inform improvements to Teachstone’s offerings, processes, and engagement models. • Contribute to building and sustaining a high-performing Partnership Success team and a culture of collaboration, accountability, and continuous improvement. • Support process improvement, systems implementation, and other initiatives as Teachstone continues to grow and mature.