Pioneer of the Connected Operations Cloud

Manager, CS Operations

OperationsOperationsFull TimeRemoteTeam 1,001-5,000Since 2015H1B SponsorCompany Site LinkedIn

Location

Alaska + 12 more

Posted

19 days ago

Salary

$106.8K - $143.6K / year

Bachelor Degree6 yrs expEnglish

Job Description

• Partner closely with Manager to VP-level CS Leadership to optimize our Customer Success motion, ensuring scalable, efficient processes that drive ACV, retention and expansion. • Lead a team of high performing CS Ops professionals, and help Samsara continue to define and improve our model for post-sales Operational Support • Run large cross-functional projects focused on improving Customer outcomes, including process redesign, tooling enhancements, and analytics-driven improvements. • Intake, assess, and prioritize CS-specific requests and process gaps based on business impact and effort, developing a roadmap aligned to core company goals. • Collaborate with Post Sales Systems and Rev Tech teams to enhance automation, deliver scalable tooling, define business requirements, conduct UAT, and manage end-user communications. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Job Requirements

6+ years of experience in Revenue Operations roles, preferably supporting Customer Success specifically, supporting cross-functional sales organizations within a fast-paced, iterative, forward-thinking SaaS environment.
This is a high impact position with high internal visibility that requires strong priority management and high emotional intelligence
Proven ability to drive improvements in Revenue workflows through cross-functional project management and build long-term solutions.
Strong organizational skills and business judgment with a track record of leading complex projects from strategy through execution.
Analytical mindset and ability to use data to influence strategy and decision-making.
Advanced experience with Gainsight and Salesforce strongly preferred
Excellent communication skills and experience translating policy/process into field-facing resources and guidance.
Bachelor’s degree from a top university; focus in business, finance, economics, or engineering preferred. MBA optional.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.