• Full ownership of the West Region Benefits Consulting team and its P&L • Full ownership of budgets, goals and KPIs for the region, in collaboration with senior leadership. • Full ownership for customer retention and satisfaction in the region. • Full accountability in ensuring each team member delivers on the Bennie Consulting model, and identifying opportunities to improve the model wherever appropriate. • Management of the West consulting team, including all Principal Consultants and the Consultants, Customer Experience Managers, and Analysts who report to them. • Track and monitor applicable consulting and retention KPIs within the region and reporting team, • Building & maintaining customer relationships both virtually and in person, and the willingness to travel to meet customers. • Developing & maintaining relationships with industry partners (carriers, administrators, general agencies) that support consulting delivery. • Identification and coordination of team member development and training in partnership with Brokerage Operations leadership. • Partnership with Bennie interdepartmental leadership (Operations, Sales, Product, Engineering, Finance) to ensure team alignment with company-wide goals & initiatives