Job Link: https://ziphire.hr/job/95224df0-6207-4446-9d6c-4e9f62445fae

About Rockefeller Capital Management:

Rockefeller Capital Management was established in 2018 as a leading independent financial advisory services firm. Originally founded in 1882 as the family office of John D. Rockefeller, the Firm has evolved to offer strategic advice to ultra- and high-net-worth individuals and families, institutions, and corporations from offices in 32 markets throughout the United States, as well as an office in London. The Firm oversees $198 billion in client assets as of December 31, 2025.

Position:

The Technology team is seeking an individual who can work onsite at our Corporate Headquarters location, has a deep expertise in serving clients, and is passionate about advances in Information Technology. The Systems Engineer will provide on-site white glove service support services, hardware and software installation, moves, configuration, and problem resolution in a Microsoft Entra environment. This individual will respond to, diagnose, and troubleshoot problems through tools, analysis, and discussion with users to restore service and/or identify and correct problems, and will closely interact and offer support with end-users at all levels of the organization both in person and via remote access support tools. The ideal candidate will possess a motivational commitment to excellence, offer a personal approach to service, enjoy being challenged, and is dedicated to pursuing growth and learning.

Responsibilities:

Provide advanced, L2/L3 support to end-users for Microsoft Entra, Exchange Online, SharePoint, OneDrive, Office 365, PC hardware, operating systems, software applications, peripherals, installations, and device management.

Provide advanced degree of technical support to customers on operational or maintenance aspects of system equipment and serves as client contact on technical and service-related problems.

Diagnose and repairs mechanical, hardware, software, and system failures using established procedures.

Act as the primary provider of technical support to users for hardware, OS, and application issues for all end-users, including Executive Level clients.

Monitor and update Service Desk incident tracking tickets via ServiceNow for issue response and resolution.

Function as primary point of contact and communication with end-user from assignment of ticket to successful resolution of issue.

Work with various automated and manual build and imaging methodologies.

Perform installations, moves, software and hardware additions and changes to end-users IT equipment.

Advanced research of client issues and effectively resolve.

Interact with resolver groups to diagnose and resolve problems when possible.

Document processes and procedures for self-help and for informational troubleshooting for other resolver groups.

Perform end-users adds, changes, deletions and account/MFA/password resets in Entra.

Support end-user mobile smart devices i.e., iPad, iPhones, and Android devices.