• Maintain accurate and complete service tasks, maintenance BoMs, and spare parts associations in Salesforce Service Cloud. • Ensure all generators and installed base units have the correct maintenance tasks linked with the right parts and quantities for distributor stocking. • Collaborate with Service Engineers to validate and update technical information. • Audit service data regularly to maintain quality, completeness, and accuracy for aftermarket operations working close with the data analyst. • Train and support distributors in using the Salesforce Service Cloud for aftermarket quoting, ordering, and inventory planning. • Act as a bridge between Service Engineers, E-Commerce, Data analyst, and distributors to improve workflows and Salesforce solution usability. • Drive initiatives that improve service efficiency, spare parts availability, and overall distributor satisfaction.