• Manage and mentor Service Representatives and Territory Managers in their designated region. • Monitor key performance indicators. • Facilitate pickup and delivery of equipment as needed. • Deliver educational content on medical devices. • Collaborate with the Divisional Operations Manager in introducing new Agiliti services. • Lead the onboarding of new clients. • Develop and maintain customer relationships at departmental and mid-level management levels within the client organization. • Prepare, complete and review analyses, surveys and reports with and for clients. • Develop an understanding of contractual provisions, including the decision process involved in contracting maintenance and repair services for each Agiliti client in the region. • Ensure compliance with Customer, Quality and Environmental Health and Safety requirements. • Collaborate with various teams to improve processes, find gaps and improve overall quality of service. • Coordinate service efforts and coverage for unexpected mobile lab or equipment failure as needed. • Perform other duties as needed.