• Supervise and support Technology Trainers, providing coaching, direction, and performance feedback • Prioritize and manage team workload across ongoing training, and system updates • Ensure consistency in training standards, documentation, and communication • Serve as escalation point for training-related questions and support • Plan and facilitate live and virtual training sessions as needed • Oversee development and maintenance of training materials, user guides, and knowledge resources • Identify opportunities to improve training effectiveness and user experience • Coordinate training efforts related to system updates and enhancements • Partner with cross-functional teams to understand upcoming changes and prepare training plans • Support adoption efforts for new tools and process improvements • Develop a strong understanding of sales workflows and user challenges within company systems • Identify opportunities to improve how tools are utilized to support efficiency and revenue-generating activities • Share feedback with leadership and cross-functional partners regarding recurring user pain points or improvement opportunities • Help standardize content organization and knowledge management practices • Track participation, feedback, and training trends to enhance program quality • Contribute to improving onboarding and ongoing enablement processes