• Act as the primary technical owner for Lyra’s suite of third-party SaaS applications and business tools • Lead secure administration of user access, configurations, and upgrades across Lyra’s enterprise SaaS ecosystem • Monitor key application metrics, performance, and availability in real time; respond promptly to incidents, troubleshoot effectively, and drive quick resolution • Provide Tier 2/3 technical support to all internal business units for application-related issues and IdP configurations • Collaborate closely with business stakeholders through recurring meetings to understand their needs, offer technical guidance, and guarantee applications support key business outcomes • Serve as the primary technical liaison for SaaS vendors: guide contract/SLA reviews, build high-performing partnerships, and ensure full compliance with Lyra’s security, regulatory, and privacy standards. • Lead proactive license tracking to ensure vendor compliance and eliminate exposure to true-ups, overages, or audit costs. • Provide actionable, analytics-based recommendations to management and procurement to optimize renewals and avoid unnecessary true-ups.