• Responsible for driving performance for assigned programs for the assigned client through fostering and maintaining relationships with various levels of leadership. • Conduct program training at corporate, division, region, district level or site location. • Conduct train-the-trainer programs for client staff. • Circulate performance and compliance reports to ensure all related goals are being achieved. • Consult with client management to establish and ultimately execute plans for achieving or exceeding program goals. • Develop and enhance Assurant’s relationship with our client at management at various levels in the field to include, regional, district, and store level. • Communicate program results and plans for marketing efforts to client and Assurant management. • Summarize activities for ROI purposes and be able to track the performance related to those activities. • Serve as the primary contact between Assurant and client, as it relates to the assigned areas. • Assist in the execution of promotions and contests for associated programs. • Ensure travel budget adherence and control expenses. • Conduct competitive analysis regularly and prepare reports on the competitive environment, occasionally mystery shopping across related business segments. • Identify and assist in resolution of customer and client service quality process issues with the assigned Assurant Account Executive to ensure a positive root cause resolution.