• Collaborating with business and product teams to successfully execute, maintain, and manage new client onboarding and internal projects • Guiding clients through their journey from contract signature to successful rollout, serving as their trusted advisor • Navigating client requirements and scope with confidence, transforming complex needs into actionable rollout plans including but not limited to: scope, process flows, requirements, stakeholder communication plans and project timelines • Demonstrating ability to handle challenging situations and problem-solve with urgency when rollout roadblocks arise • Serving as product Subject Matter Expert, guiding clients to best practice decisions • Building and nurturing strong relationships with clients and internal teams through proactive communication, managing stakeholder communication plan • Proficiency in managing, coordinating and executing test plans • Identifying opportunities to create and develop more efficient onboarding processes based on real-world rollout experiences • Managing & mitigating risks across projects, proactively working to prevent scope and timeline creep • Working cross-functionally with development teams, managing daily stand-ups to ensure timely onboarding • Embracing shifting priorities and solving complex problems with confidence, leaning into challenges with a proactive, roll-up-your-sleeves attitude • Proactively identifying opportunities to streamline processes and reduce implementation timelines, collaborating internally to make these opportunities reality • Proactively managing the system of project documentation, gathering details into clear program outcomes • Taking ownership of outcomes and demonstrating accountability for program success • Leveraging strong communication skills to influence and engage stakeholders at all levels • Communicating project statuses and program updates to internal and external stakeholders