Deep End Talent Strategies

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Clinical Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

21 days ago

Salary

$60K - $75K / year

4 yrs expEnglish

Job Description

• Serve as first-line support for dental practices via text, phone and email • Handle order inquiries, billing questions, and general account support • Track and resolve support tickets using our helpdesk solution • Manage lab fulfillment questions and coordinate with lab partners • Troubleshoot basic software and connectivity issues; escalate complex technical problems to 3Shape support • Coordinate equipment replacements and warranty claims • Maintain detailed records of common issues and resolutions • Create and maintain help documentation, FAQs, and troubleshooting guides based on common issues

Job Requirements

  • 4+ years in dental industry in a practice or dental lab
  • Excellent verbal and written communication skills
  • Familiarity with intraoral scanning
  • Comfort creating support documentation
  • Familiarity with multiple software systems and quick to learn new tools
  • Meticulous attention to detail and technical problem-solving
  • Extreme customer service mindset
  • Ability to work independently in remote environment

Benefits

  • Remote-First: Work from anywhere with flexibility to manage your schedule
  • Unlimited PTO: We trust you to balance work and life without counting days
  • Growth Opportunity: As an early team member, you'll have opportunities to shape our company and advance as we scale
  • Culture : Small, fast-growing team that works hard and has fun along the way
  • Modern Tools : Latest technology and systems to do your job effectively
  • Competitive Compensation: $60,000-75,000 base salary plus target bonus and stock options

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