Encoura

We empower students & institutions to create meaningful connections to achieve their goals.

Customer Service Associate

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

17 days ago

Salary

$12 / hour

High SchoolEnglishAWS

Job Description

• Support customers via voice and chat using Amazon Connect • Deliver a positive experience through empathy, patience, and clear communication • Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows • Accurately document interactions and manage follow-ups • Handle multiple tasks in a fast-paced call center environment • Collaborate with teammates and escalate complex issues as needed • Participate in ongoing training and continuous improvement • Work assigned shifts, including weekends and holidays

Job Requirements

  • High school diploma or equivalent
  • Must be at least 18 years old
  • Stable employment history
  • Ability to work full-time (40 hours per week)
  • Quiet, distraction free home workspace
  • Comfortable using browsers such as Chrome, Firefox, or Safari
  • Ability to type at least 25 WPM
  • Strong verbal and written communication skills
  • Proficiency with Microsoft Word and Excel
  • Strong attention to detail, critical thinking, and problem-solving skills
  • Professional fluency in English (CEF C1 or higher)
  • Must reside in an approved state
  • Home Internet that meets specified requirements

Benefits

  • Paid training
  • Ongoing support
  • Opportunity to develop skills in customer experience and tech enabled services
  • Mission driven environment supporting students and educators

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