• Own and manage a portfolio of enterprise Travel accounts, serving as the primary point of contact • Drive account growth through renewals, upsells, and strategic expansion opportunities • Build trusted relationships with senior and executive stakeholders within customer organizations • Develop strong partnerships with Customer Success, Product, and Support to ensure strong adoption and customer outcomes • Lead contract negotiations and renewal processes in collaboration with Sales leadership • Maintain accurate account plans, forecasts, and pipeline visibility • Identify customer risks and opportunities early and proactively address them • Provide structured customer feedback and insights to internal teams to inform product and process improvements