• Provide training of all Company tools and applications, for staff and customers. • Design and maintain process and procedural documentation of Company tools and applications. • Provide accurate reports and metrics to Onsite Logic management on the status and performance of Onsite Logic tools and applications. • Develop and maintain automation routines. • Maintain tools and application configuration, deployments, and maintenance tasks and processes. • Delivery of common tasks globally (Cloud Services, Anti-Virus, Anti-Spam, Backup, Applications, Patch Management). • Liaise with Vendors and peers to resolve issues with tools and applications. • Proactively maintain and improve Customers’ infrastructure. • Proactively plan, oversee, coordinate, track and run assigned projects tasks. • Provide regular project reviews and reporting to the Operations Manager as required. • Oversee assigned projects in terms of resourcing, quality, and output to maximize both the time and cost outcomes for the Company. • Maintain high positive Customer and user satisfaction and relationships. • Keep abreast of the development of relevant IT and cyber security systems, hardware and software applications within the industry. • Assist in the training, mentoring and development of staff. • Perform other appropriate duties and responsibilities as assigned by the Operations Manager. • Adopt continuous learning and improvement processes in all aspects of the position.