Enrollment Specialist

Are you looking for a 100% work-from-home position where you can tactfully and empathetically assist patient members in navigating and enrolling in their life-changing copay assistant programs? Do you enjoy a predictable environment where you help people, solve problems, and make every call count? Then, join the PrudentRx call center team as a Member Specialist, where you’ll be a trusted guide for members navigating the copay territory and gracefully impacting lives everyday.

This role is perfect for someone who thrives in a fast-paced call center, values accuracy and compassion, and takes pride in delivering first-call resolutions. This role requires the daily utilization of interpersonal, computer, and problem-solving skills with a desire to be a team player in assisting others.

In addition, you will be joining a growing company that will give you the opportunity to impact your callers and co-workers every day. 


Position Details

• United States- Remote
• Shift availability Monday - Saturday(with one weekday off) shift times start as early as 11:30am EST.  [Accepting applicants in EST, and CST time zone]
• Hourly/Non-Exempt
• Equipment and hardware provided. Interviewing, orientation, and training are conducted virtually.

Responsibilities

• Work inbound and outbound member calls, assisting with the enrollment process.
• Act as a subject matter expert to provide members with clear, accurate, and up-to-date information regarding program eligibility, requirements, and other enrollment needs.
• Provide members with tactful and compassionate support throughout the enrollment process (while maintaining professionalism)
• Escalate unresolved cases and pending member grievances.
• Utilize the Salesforce CRM database to verify member data to complete enrollment.
• Generate detailed records and notes of inquiries, comments, and interactions via CRM
• Work assigned queues and/or cases as directed by call center leadership
• Complete all necessary continued learning and training requirements per department and company need
• Other essential duties as assigned.