• Review clinical documentation to support accurate and timely charge entry in the billing system in accordance with payor requirements. • Assist with monitoring for missing or delayed charges and support timely submission within payor filing limits. • Submit insurance claims and monitor claim status to help ensure compliance with payor-specific guidelines. • Assist in identifying and correcting claim errors, rejections, and denials to support a clean and efficient billing cycle. • Support denial resolution activities, including investigation, correction, resubmission, and follow-up, with guidance as needed. • Help identify billing denial trends and contribute observations to senior team members to support improvements in clean claim rates and reimbursement outcomes. • Serve as a billing point of contact for families, explaining insurance processing, copays, deductibles, and balances with empathy and clarity. • Assist with self-pay billing, patient statement cycles, and individualized payment plans. • Support accounts receivable monitoring through reporting, reconciliation, and audit-related activities. • Use billing and financial reports to help manage daily workflows and prioritize follow-up tasks. • Partner with Patient Experience, Authorization & Eligibility, and clinical teams to help resolve coverage questions and support billing education. • Maintain accurate patient accounting records while adhering to HIPAA and internal data privacy and confidentiality policies. • Support audits and special projects related to billing accuracy, compliance, and process improvement as needed.