• Recommending best solutions to automate existing and new functionality based on ServiceNow offered applications and modules. • Activation and configuration of ServiceNow applications to meet business needs. • Development of workflows and scripts to personalize existing ServiceNow applications. • Development of ServiceNow custom applications from inception to completion to automate and improve processes. • Working closely with customers to research, design, develop and deliver innovative solutions to improve their business processes. • Assisting in the identification of best practices for development of new and existing ServiceNow applications. • Troubleshoot and resolve issues related to software applications, systems integration, and multiple platforms. • Involved in planning of system and development deployment as well as responsible for meeting software compliance standards. • Evaluating interface between hardware and software, operational requirements, and characteristics of overall system. • Documents testing and maintenance of system corrections.