• ServiceNow subject matter expert to provide business and solutions consultancy to our customers and prospects • Perform pre-sales support calls by attending customer meetings with Crossfuze Account Executives that may include a formal presentation or product demo • Demonstrate functionality of ITSM and 4 other platform application to prospects/customers • Responsible for addressing customer business issues and translating to value through ServiceNow solutions • Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape • For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery • For a given engagement, provide cost estimates with regard to time and resources • Act as a strong partner to key people within Crossfuze, ServiceNow, and all prospects/customers, providing a high level of professionalism during all team interaction • Work closely with the sales team to determine that our services are positioned properly on all designated accounts • Ensure a smooth transition from sales to the delivery team as projects kick off • Have and maintain a strong understanding and working knowledge of all ServiceNow core platform features that underpin the modules / apps / suites, such as Flow Designer, Reporting, Now Assist, Workspaces, etc. Also be able to leverage these core features to configure and deliver tailored demonstrations to prospects and customers in special circumstances • Work in any of but not limited to the following areas: IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Security Operations (SecOps), Integrated Risk Management (IRM), Human Resources Service Delivery (HRSD), etc. • Assist with Solution Consulting Team logistical tasks such as maintaining demo instances or team collateral • Provide mentoring and/or training to junior team members as needed • Help sales team successfully close business and recommend realistic solutions that enable our delivery team to be successful so they can attain high customer satisfaction scores post-implementation