• Manage a portfolio of existing local government accounts (counties, municipalities, and related agencies) across the Carolinas and Georgia, with North Carolina as the primary focus • Serve as the primary point of contact for assigned customers, building trusted relationships with operational, technical, and executive stakeholders • Drive retention and growth through renewals, cross-sell/upsell, and broader solution adoption by understanding customer workflows and regulatory environments • Lead commercial and contract discussions (pricing, scope, terms) in collaboration with leadership and legal as needed • Own forecasting, pipeline management, and account planning; maintain accurate account activity and projections in CRM tools • Partner with Implementation, Support, and Product teams to ensure customer satisfaction, successful outcomes, and aligned deliverables • Identify and advance partnership-enabled opportunities (e.g., integrations, data exchange, coordinated rollouts) that improve customer outcomes or expand commercial reach • Build working relationships with relevant state-level groups, associations, or consortiums as needed to support account growth and retention • Support territory-relevant RFPs or structured procurement events, including contributing to responses and stakeholder coordination • Monitor trends in local government technology, procurement cycles, and regulatory change to anticipate new opportunities and inform strategy • Represent Cott externally at customer meetings, onsite visits, and relevant industry conferences