• Build strong and enduring relationships with our health plan partners, at multiple levels, to ensure we are exceeding expectations and building on our relationships to grow the business • Steward health plan relationships post-sales, from onboarding and implementation through to customer support, retention, and cohort/program expansion • With the support of the GM and Chief Customer Officer, own implementation and on-boarding of new health plan partners • Develop, schedule, and manage meetings with plan partners to review programmatic delivery/outcomes and address partner needs • Partner with Program Operations and Data Analytics colleagues to determine optimal monthly/quarterly/annual reporting for all partners and guide creation of customized reports/analytics when required for individual partners • In partnership with our data analytics and data science team, prepare, deliver, and follow up on in-depth presentations and other reporting with health plan partners about key aspects of our programs, including enrollment, service delivery, health equity, and ROI to demonstrate our value • Proactively anticipate and address the needs of plan partners to ensure contract renewal and identification of upsell opportunities • Deeply understand all partner contracts to ensure all obligations are met by Mindoula and our health plan partners • Maintain CRM to ensure that all partner data/interactions and key obligations are appropriately tracked and can be easily shared with key stakeholders across the organization • Partner with business GM, Program Operations leaders, and Data Science team to ensure we are delivering the combination of analytics, technology and service required to drive desired clinical outcomes across all of our Specialty Population Health Management Programs for all health plan partners • In partnership with the GM, CFO, and Program Directors, develop and track key financial metrics for each partner/account to ensure we are meeting all financial goals, to ensure both growth and profitability as we grow and scale the company (including billing and payment) • Partner with health plans, GM, Program Directors, and other members of the Mindoula leadership team to determine areas for growth and innovation to strengthen and expand our partnerships and grow the company • Partner with GM, Program Directors, and other leaders to create plans to deliver on new innovations and initiatives for partners • Manage all other aspects of our relationships with our health plan partners • Perform other duties as assigned