• Contribute to the Patient CRM Roadmap: Own the strategy and delivery of the features specific to patient recruitment, enrollment, and long-term engagement processes. • Collaborate Across Product Teams: Partner with the wider Vault CRM PM organization to incorporate patient-specific requirements into the core platform. You will ensure that core capabilities are optimized for the high-touch, high-security nature of patient services. • Industry Representation & Thought Leadership: Represent the product team at Patient Services and Hub-focused events. You will share our vision for the future of patient orchestration and gather market intelligence to inform our strategy. • Requirement Synthesis: Translate the complexities of patient journeys, including reimbursement, clinical trial support, and therapy adherence, into technical specifications. • AI & Intelligent Orchestration: Partner with the AI PM team to build agents that help patient case managers and support teams interact with patients more empathetically and efficiently. • Full Lifecycle Management: Work with UX, engineering, QA, and services teams to guide features from initial concept and design to global release and customer adoption.