• Lead end-to-end product development including product discovery, shaping, delivery, and ensuring successful outcomes. • Drive clarity and alignment across the team, stakeholders, and organization, fostering collaboration and ensuring shared understanding of product goals. • Conduct both qualitative and quantitative research to deeply understand customer needs, challenges, and behaviors — then synthesize these insights into actionable strategies that inform product decisions and enhance user experience. • Act as the voice of the customer within the organization, ensuring customer feedback is consistently integrated into the product development process. • Define and execute the roadmap, balancing short-term wins with long-term innovation. • Prioritize user and business impact, ensuring every product decision drives value for Jobber’s small business customers. • Build detailed product plans, oversee execution, and implement key success metrics. Iterate based on performance metrics, customer feedback, and evolving business needs. • Coordinate the release process, ensuring smooth and effective product launches while maintaining clear communication with all stakeholders involved.