• ake ownership of a portfolio of 7-9 accounts, including several large customers in active onboarding. • Build relationships with executive sponsors and key day-to-day contacts. • Lead the executive onboarding portion of implementations, ensuring stakeholders are aligned on goals and success measures. • Diagnose early adoption gaps and define a clear path to value realization for each customer. • Successfully complete onboarding for your in-flight customers and transition them into post-implementation success management. • Establish “3 wide, 3 deep” relationships across your accounts. • Partner with internal teams (product, support, implementation) to solve customer challenges and influence roadmap priorities • Identify, scope, and prioritize custom build opportunities across your portfolio, ensuring strong business justification, executive alignment, and clear ROI. • Lead executive-level QBRs/EBRs (virtual and onsite) where you challenge customer priorities, surface risks, and align stakeholders around what must change in the next 60–90 days to drive outcomes. • Progress 4–5 qualified expansion opportunities, together with our Account Executives • Actively contributed to up-leveling the CS team by running knowledge share sessions on a regular basis. • Be recognized by customers as a trusted advisor who influences executive decision-making and delivers measurable business impact. • Consistently drive deeper adoption across your portfolio. • Generate customer referrals and contribute to net-new opportunities. • Generate at least 8 expansion opportunities across your book of business.