• Collaborates with peers in the development and standardization of improved and automated workflows within the electronic medical record system and other applicable systems. • Participates in EHR design and build sessions. • Assists management in development of training documentation/instructions for end users. • Assists management in creating and maintaining Standard Operating Procedures (SOPs). • Assists management in training team members on new functionality/workflows. • Provides feedback to management on performance issues or concerns. • Participates in data capture and reporting through the writing and development of ad-hoc reports from the EHR and other applicable systems. • Knowledgeable in data and reporting manipulation through Excel, as well as the ability to use other components of the Microsoft Suite. • Assists with answering questions and addressing issues in the absence of the manager. • Maintains an up-to-date knowledge of the function based area and is a super user for both internal and external team members/customers. • Assists with prioritizing workflows. • Oversees deficiency management activities related to physician notification and sanctioning with regard to record deficiencies. • Oversees creation of reports of incomplete and delinquent medical records for distribution to appropriate hospital administrators. • Prepares audit reports to be shared with upper level administrative and faculty members as well as hospital committees and workgroups. • Serves as an expert in deficiency management for the HIM department as well as non-HIM employees or staff members seeking information. • Requires analytical skills to analyze performance data and regulatory requirements. • Maintains assigned work queues for chart completion. • Oversees the suspension process applicable to each facilities bylaws. • Participates in cross coverage support of other function based areas as needed and at the discretion of the manager.