ABC Legal Services

Re-Imagining Court Filing and Service of Process

Customer Solutions Analyst

Business AnalystBusiness AnalystFull TimeRemoteTeam 201-500H1B SponsorCompany SiteLinkedIn

Location

Washington

Posted

39 days ago

Salary

$50K - $60K / year

High School1 yr expExperience acceptedEnglish

Job Description

• Engage with customers, primarily attorneys, paralegals and law firm representatives, to understand their workflows, priorities, and pain points • Travel occasionally to attorneys’ offices to observe operations, conduct discovery conversations, and build strong working relationships • Actively listen, ask thoughtful questions, and document customer requirements with a high level of accuracy and detail • Analyze customer needs in the context of ABC Legal’s operational capabilities and constraints • Clearly articulate operational challenges, dependencies, and limitations to customers in a professional and constructive manner • Proactively identify and propose solutions, process improvements, or alternative workflows that align customer needs with operational realities • Collaborate cross-functionally with operations, customer support, and other internal teams to design and implement solutions • Identify recurring customer needs and operational friction points to support continuous improvement initiatives

Job Requirements

  • 1–2 years of experience at ABC Legal (or equivalent internal operational experience strongly preferred)
  • Strong understanding of ABC Legal's core services, including service of process and document filing
  • Some familiarity with ABC Legal's customer base, particularly attorneys and law firms across different practice areas
  • Ability to understand what is important to attorneys across different segments of law
  • Strong listening and interpersonal skills, particularly in person, customer facing environments
  • Demonstrated ability to learn workflows quickly through observation and discussion
  • Willingness and ability to travel periodically throughout the year

Benefits

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
  • Long Term Disability
  • Health Care Reimbursement Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • EAP (Employee Assistance Program)
  • Pet Insurance

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