• Support pharmacy benefit management, specific to pharmacy benefits • Troubleshoot and resolve request related to pharmacy benefit setup • Research and analyze reported inquiries and issues by interpreting requests, documentations, and communications from internal and external partners • Manage multiple tasks through a ticketing system and additional responsibilities • Analyze and troubleshoot claim issues using available tools and data • Use excel daily to analyze and validate complex data sets • Conduct claims analysis • Review benefit/formulary setup and testing (new and year over year)