Your personal information is available for public consumption. This makes you–and the organization you work for–an easy target for abuses ranging from identity theft, robocalls, and spam texts to social engineering, and executive and employee threats. DeleteMe removes unwanted instances of personal information from online sources; making it simple for our customers to keep their personal data from being used and abused by others. With over 35 Million individual pieces of data removed since 2010, DeleteMe is the category-defining market leader in the personal data removal space.

Manager, Public Sector – Customer Success

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2010H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

24 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishSFDC

Job Description

• Lead a team of Customer Success Managers and help Public Sector organizations succeed with our SaaS product. • Work closely with customers to understand their needs, develop and implement customer success plans, and drive adoption and retention. • Play a key role in building and executing strategy for the Public Sector team. • Work closely with the Director of Success in expanding the DeleteMe Public Sector team and ensuring that all Public Sector clients receive the appropriate level of service. • Develop and execute strategies for Public Sector organizations in collaboration with the Director of Success. • Work with the Public Sector Sales team to create suitable renewal, expansion and save motions to increase retention. • Partner with the DeleteMe Onboarding team to implement and adopt strategies for new customers. • Support key Public Sector accounts, and provide mentorship and supervision to other Public Sector CSMs.

Job Requirements

Experienced Manager or Director with a background in high-intensity start-up or corporate environments, Remote work experience a plus.
Experience in government procurement processes, preferably in a SaaS company.
Minimum of 5-8+ years of experience in Customer Success, Partner Success, Onboarding, or Implementation for SaaS companies.
Minimum of 3-5 years in a leadership role working with Public Sector customers, wherein you navigated procurement and renewal processes with SLED and Federal accounts.
A deep understanding of Customer Experience and Customer Lifecycle.
Proven track record of supporting successful Customer Experience programs.
Demonstrated ability to communicate effectively with a diverse group of stakeholders.
An entrepreneurial and 'get-things-done' mindset focused on delivering results.
This role requires domestic and international travel. All standard travel expenses will be covered in accordance with the company's travel reimbursement policy.
Technical Job Requirements:
Experience building and managing reports and dashboards in Salesforce.com
Demonstrated ability using Microsoft Excel for data analysis on single-source and multi-source data sets.
Deep understanding of cyber threats such as social engineering, doxxing profile development, and advanced spearphishing.